Privacy Policy

Last updated: May 30, 2026

This Privacy Policy explains how Parleywell ("Parleywell," "we," "us," or "our") collects, uses, shares, and protects information when you use parleywell.com and our related services (the "Service"). Parleywell is a service operated by Golden Ratio Services LLC.

Parleywell is an AI-powered practice tool. You rehearse high-stakes conversations against AI-generated personas and receive an AI-generated "debrief." Because that practice can touch on sensitive topics, we treat the information you give us with care, and we explain our practices plainly below.

Parleywell is not therapy, medical care, legal advice, or financial advice, and it is not a substitute for any of them. See our Terms of Service and Disclaimers.

1. Who we are

The entity responsible for your information (the "data controller" for users in the EU/UK) is:

• Legal entity: Golden Ratio Services LLC
• Contact: contact@parleywell.com

If you have questions about this Policy or your data, email contact@parleywell.com.

2. Who can use Parleywell

Parleywell is intended only for adults 18 years of age or older. The Service is not directed to children, and we do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact contact@parleywell.com and we will delete it.

3. Information we collect

We collect only what we need to run the Service.

a) Information you provide

• Account information. Your email address, which is your account identifier, and authentication data. We use our cloud database and authentication provider to manage authentication and accounts.
• Conversation transcripts. The text of your practice conversations (both your inputs and the AI persona's responses). Transcripts are the core of the product: your debrief and any session review are generated from them. Transcripts are stored in our database.
• Voice audio (voice mode only). If you practice using your microphone, we capture your spoken audio so it can be transcribed and so you can review the session. Audio recordings are stored with our cloud hosting and object-storage provider. Audio is a derived artifact; the transcript remains our source of truth.
• Billing information. If and when paid features are enabled, your purchases of usage credits are processed by a PCI-compliant third-party payment processor. We receive limited billing records (such as transaction status and the last four digits and card brand). We never receive or store your full card number.
• Support communications. Anything you send us by email.

b) Information collected automatically

• Usage data. Sessions started, scenarios practiced, credits consumed, feature interactions, and timestamps, so we can operate the Service, enforce usage limits, and improve it.
• Basic device and analytics data. IP address, browser/device type, and general diagnostic information, used for security, fraud prevention, and privacy-respecting, aggregate analytics.

We do not intentionally collect special-category data (such as health, religious, or biometric information) as structured fields. However, because you control what you type or say during practice, your free-form inputs may contain sensitive content. Please share only what you are comfortable storing.

In crisis? Parleywell is a practice tool and does not monitor your wellbeing in real time. If you are in crisis or thinking about harming yourself or others, get help now: call or text 988 (988 Suicide & Crisis Lifeline), text HOME to 741741 (Crisis Text Line), or call 1-800-799-7233 (National Domestic Violence Hotline). If you are in immediate danger, call 911. Outside the US, find a helpline at findahelpline.com. See our Disclaimers for the full list.

4. How we use your information

We use your information to:

• create and secure your account and authenticate you;
• generate AI persona responses and your AI debrief;
• transcribe your voice audio (voice mode) and let you review past sessions;
• operate, maintain, troubleshoot, and improve the Service, including its quality and safety;
• meter usage, apply usage limits, and (when enabled) process credit purchases;
• detect, prevent, and respond to fraud, abuse, and security incidents;
• communicate with you about the Service and respond to support requests; and
• comply with legal obligations.

5. Our no-train commitment

We do not use your conversation transcripts or your voice audio to train AI models, and we do not allow our AI providers to do so.

When your inputs are sent to our AI model gateway provider for processing, our AI model gateway is configured to deny provider data collection and training, which instructs providers not to retain or train on your content. Your transcripts and audio are used to provide the Service to you and to operate, secure, and improve our own product, never to train third-party foundation models.

6. Service providers (sub-processors)

We share information with a small set of vetted service providers ("sub-processors") who process data on our behalf, only as needed to run the Service, and under contractual confidentiality and security obligations. Each may process data in, or transfer data to, countries outside your own, including the United States.

A current list of our named sub-processors is available on request at contact@parleywell.com.

We may also disclose information when required by law, to enforce our Terms, to protect the rights, safety, or property of Parleywell or others, or in connection with a merger, acquisition, or sale of assets (in which case we will require the recipient to honor this Policy).

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

7. Legal bases for processing (EU/UK users)

If you are in the European Economic Area or the United Kingdom, we rely on the following legal bases under the GDPR and UK GDPR:

• Performance of a contract. To provide the Service you sign up for (accounts, persona responses, transcripts, debriefs, voice transcription).
• Legitimate interests. To secure the Service, prevent fraud and abuse, and improve our product, balanced against your rights.
• Legal obligation. To comply with applicable law.
• Consent. Where we ask for it (for example, for any optional analytics cookies); you may withdraw consent at any time.

8. How long we keep your information

We keep your information for as long as your account is active, and as needed to provide the Service.

• Transcripts. Retained until you delete them or delete your account.
• Voice audio. Retained until you delete the associated session or delete your account.
• Account and billing records. Retained as needed for the account relationship and to meet legal, tax, and accounting obligations.

When you delete a session or your account, we delete or de-identify the associated transcripts and audio within a reasonable period, except where we must retain limited records to comply with law, resolve disputes, or enforce our agreements. Backups containing deleted data are purged within 30 days of deletion. Account and billing records are retained as required by law (for example, tax and accounting records for up to seven years).

9. Your privacy rights

Subject to applicable law, you may:

• Access the personal information we hold about you;
• Export your data in a portable format;
• Delete your transcripts, sessions, or your entire account;
• Correct inaccurate account information; and
• Opt out of optional processing where offered.

You can exercise most of these rights directly in the app (in your profile and account settings, including account deletion and data export), or by emailing contact@parleywell.com. We will respond within the timeframes required by applicable law.

California (CCPA/CPRA)

If you are a California resident, you have the rights to know, access, delete, correct, and to opt out of the "sale" or "sharing" of personal information, and not to be discriminated against for exercising these rights.

We do not sell your personal information and we do not share it for cross-context behavioral advertising. Because we do not sell or share, there is nothing to opt out of, but you may still submit a "Do Not Sell or Share My Personal Information" request to contact@parleywell.com and we will honor it. You may use an authorized agent to submit requests, and we will verify your identity before acting.

EU / UK (GDPR / UK GDPR)

If you are in the EEA or the UK, you also have the right to object to or restrict certain processing, to data portability, to withdraw consent, and to lodge a complaint with your local supervisory authority.

10. Cookies and analytics

We use strictly necessary cookies and similar technologies to keep you logged in, keep the Service secure, and remember your preferences. We may use limited, privacy-respecting, aggregate analytics to understand usage and improve the Service. Where required by law, we will ask for your consent before setting non-essential cookies, and you can manage cookies through your browser settings.

11. Security

We take reasonable, industry-standard measures to protect your information, including:

• Encryption in transit (HTTPS/TLS) for data moving between your device and our services;
• Row-level access controls so each account can access only its own data;
• access controls and authentication on our systems; and
• contractual security obligations on our sub-processors.

No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security. If we become aware of a data breach affecting your personal information, we will notify you and the relevant authorities as required by applicable law.

12. International data transfers

We are based in, and operate the Service from, the United States, and our sub-processors may process data in the United States and other countries. If you access the Service from outside the United States, you understand that your information will be transferred to and processed in countries that may have different data-protection laws than your own. Where required, we rely on appropriate safeguards (such as the EU Standard Contractual Clauses, the UK International Data Transfer Agreement or Addendum, the EU-U.S. Data Privacy Framework, or other valid transfer mechanisms) for international transfers.

13. Changes to this Policy

We may update this Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you in the app or by email. Your continued use of the Service after an update means you accept the revised Policy.

14. Contact us

Questions, requests, or complaints about privacy:

Email: contact@parleywell.com